Got Questions? We've Got Answers - VividWorks FAQs

Overview

What is a 3D product configurator?

A 3D product configurator is an interactive tool that lets customers customize and visualize products in real-time before purchasing. It allows users to build their own product, change colors, materials, and components to see exactly how the final product will look.

What does Visual CPQ mean?

Visual CPQ (Configure, Price, Quote) is a system that makes it easy for businesses to sell custom products with real-time customization, instant pricing and quoting. It streamlines the sales process and improves the customer experience.

Our platform is a powerful Visual CPQ tool that lets customers personalize products in real-time, see pricing updates as they go, and receive instant quotes - all in an interactive 3D experience.

I’ve noticed you have two solutions: 3D product configurator and 3D room planner – what’s the difference?

1. The 3D Product Configurator enables users to build, customize, price, and order products directly on your website in real time. The tool can be embedded into your website and eCommerce platform if you have any.
2. The 3D Room Planner lets users design detailed floor plans, plan spaces, and customize interiors with precise measurements and flexible layouts. You can also configure products and place them in a virtual room to see how they fit. If needed, the space planning feature can be disabled, allowing users to focus solely on product configuration. The tool opens in its own browser window or tab and can be used and integrated in many ways.

What type of products does your platform support?

Anything that can be customized visually can benefit from our 3D configuration tools. Any customizable product, such as custom furniture, kitchen and bath, modular buildings, cars, heavy industrial equipment, electronics, building supplies etc. works well with our 3D platfrom.

Can I use the 3D configurator for B2B sales?

Yes, definitely. Our platform is designed to serve different needs – many of our customers rely on our tool for their B2B sales. Contact us to learn more about how it can be customized to meet your business needs.

I would like to use it as a design tool for my team and not as customer-facing tool – is that possible?

Yes, absolutely. Our platform is a great way to attract leads and simplify the sales process. It can be used both as an online tool for your customers and an internal design tool for your sales reps and product designers (depending on your use case and goals).

Your sales reps can easily showcase products, customize products and generate accurate quotes instantly on the go. For designers, it’s a powerful way to visualize and refine product concepts, ensuring designs meet customer needs.

It can also serve as an effective training tool for new team members, making both the sales and design processes more efficient and confident.

Is the 3D configurator suitable for real-time configuration or just pre-configured options?

Both! Customers can configure products in real-time, or you can also provide them with pre-made designs for inspiration.

Why should I choose VividWorks? How are you different from others?

At VividWorks, we don’t just offer a 3D visualization tool – we help your customers connect with you and your products in a whole new way!

For nearly two decades, we've been refining our platform to make buying simple, engaging, and memorable. Our mission is clear: we take the stress out of designing and selling even the most complex products, so you and your team can focus on what matters most. If your products are complex, we’re the perfect solution to bring them to life.

But what sets us apart? We truly care about your success. Our dedicated 3D team is with you every step of the journey, finding the best solutions for any challenges and ensuring there are no surprises along the way.

Get started & Pricing

How do I get started with VividWorks?

Contact us for a demo, and we'll guide you through the setup process to get your configurator live as soon as possible. Check more in our How to Get Started Guide.

How much does the configurator cost? What are the pricing options?

Our pricing is based on the complexity of your product and use case, including required features, level of customization, and usage needs.  You can check out our monthly subscription plans here.

The cost also includes one-time implementation fee. You can find more information about it here. For a tailored quote, please reach out to us directly.

What is implementation and why do you charge for it?

The implementation fee is a one-time charge for setting up your configurator. While our 3D product configuration platform is ready to use, every business has unique products and requirements.

Each product needs to be carefully added to the platform, with real-life rules, options, and customizations to ensure it works perfectly for your specific offerings and use case. This ensures a smooth, tailored experience for both you and your customers.

How much is the implementation/setup fee?

The cost of implementation depends largely on the complexity of your products, how much customization is required, integrations and your use case (where and how the 3D configurator will be used). You can find more info in our Costs Guide. For a budget estimate tailored to your needs, please reach out to our sales team.

Can I do implementation myself?

If you are interested in DIY implementation – please get in touch with our sales team to explore your possibilities based on your team's competence and skill set as well as your product's complexity and use case.

What do you need from my side to set up a 3D configurator for my products?

First, we need to have a demo call to learn more about your business, products, and goals for the 3D configurator. Then, we’ll go through your product catalog and use case to plan the project.

To set up the configurator, we'll also need 3D models of your products. If you don’t have them, don’t worry! We can create them for you as a separate service, or you can also work with a third party. Read more in our 3D Modelling Guide.

How long does it take to set up the 3D configurator?

Setup time depends on the complexity of your product and use case. Simple implementations can be completed in a few weeks, while more complex configurators may take several months to ensure everything is set up correctly.

Do you offer any discounts for small business or startups?

We offer flexible pricing options for small businesses and startups. Please get in touch with us to discuss your specific needs, and we'll work together to find the best solution for your business.

Do you offer any kind or partnership or agency program?

Yes! We offer partnership and agency programs. If you’re interested I exploring our possible collaboration, feel free to reach out to us directly at sales@vividworks.com or using this contact form.

3D Modelling

What if I don't have 3D files?

That's okay! You can use a 3d party to create 3D models or your product or we'll create them for you. High-quality photos and product dimensions can guide the creation of accurate models.

Can I use my own 3D models?

You can use your own 3D models or get help from our 3D experts. Our tool works with the gLTF 2.0 format, but sometimes models in this format need some adjustments. We're happy to help you prepare them for use.

Why do my 3D models need to be optimized?

We can't use the 3D files as they are because CAD files typically include every detail, like tiny screws and hidden components, which are meant for manufacturing, not visualization. These files often have a lot of polygons, making the models heavy.

If there are too many models in the catalog, it can slow down the app. Optimizing the models is about finding a balance between quality and performance. The good news is that we can maintain high quality even after reducing the number of polygons.

What 3D formats do you work with?

The tool uses the glTF format, but we can also work with formats like 3ds, obj, fbx, and step. If your models are in a different format, feel free to ask — we can often work with other formats too. Contact our sales team to learn more.

Why do you use GLTF?

GLTF is a particular file format used to store and share 3D models. It's popular because it's lightweight, meaning it doesn't take up much space or take too long to load, making it ideal for websites and apps. You can see 3D models quickly and easily without extra software or downloads.

What do you need to create 3D models?

We need clear, high-quality images of the fabrics to create a larger surface for the product. We provide simple guidelines for taking these photos, such as ensuring consistent lighting across the sample.

For textured fabrics, we make sure the texture tiles are properly without visible seams. Sometimes, fabric manufacturers have good-quality images that we can use, or you can send us sample fabrics, and we'll photograph them to create the digital version.

How do you handle modular products with different parts?

For modular products with different parts (like wooden legs, upholstered seats, cushions with different fabrics, modules etc.), we create material slots for each part and assign available materials to each slot. This allows you to customize each section of the product.

Is 3D modelling expensive?

The cost depends on the complexity of your products, the number of models you need, and number of details (i.e. minimalistic sofa vs antique sofa with lots of details)

However, the return on investment through improved customer experience and reduced returns often outweighs the initial cost.

How long does 3D modelling take?

For a simple product, creating a full product series can take a few days. For complex or highly customizable items, expect a few weeks per product.

Our 3D expert are happy to guide you through and answer any other questions you may have. Feel free to book a free consultation call here.

Tech & Features

How is your platform connected to my website?

Depending on your requirements, technical complexity, integration needs and user interface customization needs we will together choose the appropriate solution for you.

Our 3D Product Configurator can be directly embedded on your site, be it eCommerce or not, either via our out-of-the-box plugins or as a custom DIY integration. Don’t worry, it’s actually easier than you’d think.

If the situation demands fine grained customization we will recommend our 3D Room Planner which can be used and integrated in many ways but will always be opened in its own browser window or tab.

My product is very complex and modular - can your platform handle that level of customization?

Absolutely! Our platform is designed to handle both simple and complex products with ease. It has built-in rules for modular products, supporting advanced customization, dependencies, and modular setups.

Customers can only create valid product combinations based on your specifications. During the implementation phase, we’ll work closely with you to map out detailed product logic to ensure even the most complex configurations are completely error-free.

Can I integrate your tool with my eCommerce platform?

Sure! We offer free native plugins for popular eCommerce platforms such as Shopify, Magento, and WooCommerce (WordPress). For other integrations, we'll review jointly - there is a good chance that we have experience with your specific integrations!

Can I add the configurator to my existing product page without redesigning my site?

Yes, our product configurator can be embedded without changing your website's structure. Just ensure there’s enough space for it to function optimally and provide the best user experience.

Will your tool slow down my website?

Our platform is essentially its own website that’s embedded into yours. It loads independently, so it won't interfere with your website's loading time- it runs in parallel for a smooth experience.

How do I integrate your platform with my existing tech stack?

We provide API and plugin-based solutions to connect with your webshop, eCommerce, ERP, CRM, etc. Please contact us to learn more.

What happens if I want to add new products to the configurator?

We do not create hard to maintain one-off projects. We create dynamic rule-based product configurator implementations that can adapt to our customers’ changing needs. Just reach out to us and we will help you.

Do you support multiple languages and currencies?

Yes, our configurator can display different languages and currencies based on customer location.

Can I customize the platform to match my branding?

Our 3D Product Configurator can be blended on your site, and we keep working on adding new customization features all the time. While our 3D Room Planner instead can be fully customized to the smallest detail.

Support

What if I need support after I purchase the 3D configurator?

No worries, we've got you covered! We offer ongoing support and updates to make sure you get the most out of our 3D platform. Our support team is always ready and happy to help with anything you need.

What happens if I need help during website integration or after launch?

We provide full support during and after setup, ensuring a smooth experience. As part of our contracts we offer a Service-Level Agreement which describes our support process and response times.

Can I test my configurator before going live?

Absolutely! We provide a testing environment where you can review all configurations and features, ensuring everything works perfectly. We’ll also make any necessary adjustments before launch

I’m in a different time zone/continent – will that be an issue?

Absolutely not! While we are based in Finland, we work with customers all over the world, including Japan, Australia, the USA, and Europe. We’re flexible and can accommodate different time zones to ensuresmooth and effective collaboration and would be happy to work together with you – let’s chat!