A recent blog discussed how digitalization and new technologies are changing the way sales work is done. Certainly no one could have predicted how the need and speed of change would accelerate so strongly, as we have seen over the last couple of months.
Tatu joined the team at the beginning of January. Since then, the newly appointed Chief Services Officer has been working toward better processes and an elevated customer experience.
Digitization has been driving sales towards a transitional phase for some time. Online shopping has long been an everyday activity for consumers; in recent years, signs of change have also been evident in the less responsive B2B sector.